Work
Projects from my job and my own time. Each one starts from a process that was slower than it needed to be.
- 1Purchase approvals that no longer waitPurchase approval workflows in Business Central
- ERP
- Process
- 2Launching an online shopCoordination with the web integrator, testing and configuration
- E-commerce
- Project
- 3From a shared mailbox to a service deskMoving a 25-person support team to a service desk
- Service desk
- Process
- 4Web forms that file their own ticketsJSON and REST API integration with Power Automate
- Integration
- 5An AI agent that reads the inbox firstPrototype that summarises and routes requests
- AI
- Service desk
- 6Predicting battery health for an electric bus fleetFinal-year internship, telemetry and statistical models
- Data